We are particularly proud of the quality and reliability of our products, reflected by the generous Manufacturers’ warranties we have always offered as standard with each system sold.

Our moorVMS-LDF for example, comes with a 5 year warranty with no requirement for annual service — even our optic probes are warranted for six months.

However, a growing number of our customers (primarily clinical, but also clinical research) require annual on-demand certification services and/ or enhanced service and maintenance contracts to maintain and protect their products both during and beyond the standard warranty period. This can help satisfy the demands of internal quality/ clinical requirements to prove the systems are working to specification.

In answer to this requirement, we offer three options: —

EWE — Enhanced Warranty Extension.
RBS — Return to Base Service.
AOI — Annual Onsite Inspection.

For full information regarding the cover or to discuss further which product best suits your needs please click here to email our Service Department.

Please note;

Imagers, support stands, PC’s and printers supplied by Moor are all considered part of the system covered by warranty or contract. Printer ink and issues caused by third party software/ PC viruses are not covered by contract.

EWE and AOI are not available in all markets. Response times for contract repairs relate to working days only (not public holidays).