{"id":150698,"date":"2018-10-04T10:35:21","date_gmt":"2018-10-04T10:35:21","guid":{"rendered":"https:\/\/www.moor.co.uk\/support\/service-contracts\/"},"modified":"2018-10-04T10:35:21","modified_gmt":"2018-10-04T10:35:21","slug":"service-contracts","status":"publish","type":"m_support","link":"https:\/\/www.moor.co.uk\/en-ww\/support\/service-contracts\/","title":{"rendered":"Service Contracts"},"content":{"rendered":"<h1>Service Contracts<\/h1>\n<p>We are particularly proud of the quality and reliability of our products, reflected by the generous Manufacturers&#8217; warranties we have always offered as standard with each system sold.<\/p>\n<p>Our <a href=\"https:\/\/www.moor.co.uk\/en-eu\/products\/monitoring-en-eu\/laser-doppler-monitor\/\">moorVMS-LDF<\/a> for example, comes with a 5 year warranty with no requirement for annual service &#8211; even our optic probes are warranted for six months.<\/p>\n<p>However, a growing number of our customers (primarily clinical, but also clinical research) require annual on-demand certification services and\/ or enhanced service and maintenance contracts to maintain and protect their products both during and beyond the standard warranty period. This can help satisfy the demands of internal quality\/ clinical requirements to prove the systems are working to specification.<\/p>\n<p>In answer to this requirement, we offer three options: &#8211;<\/p>\n<p><strong>EWE\u00a0&#8211; <\/strong>Enhanced Warranty Extension.<br \/>\n<strong>RBS\u00a0&#8211; <\/strong>Return to Base Service.<br \/>\n<strong>AOI\u00a0&#8211; <\/strong>Annual Onsite Inspection.<\/p>\n<p>For full information regarding the cover or to discuss further which product best suits your needs please click <a href=\"m&#97;&#105;&#x6c;&#x74;o&#58;&#115;&#x65;&#x72;&#x76;i&#99;&#101;&#x40;&#x6d;oo&#114;&#x2e;&#x63;&#x6f;&#46;&#117;&#107;?subject=Service%20Contracts\">here<\/a> to email our Service Department.<\/p>\n<p><strong>Please note;<\/strong><\/p>\n<p>Imagers, support stands, PC\u2019s and printers supplied by Moor are all considered part of the system covered by warranty or contract. Printer ink and issues caused by third party software\/ PC viruses are not covered by contract.<\/p>\n<p>EWE and AOI are not available in all markets. Response times for contract repairs relate to working days only (not public holidays).<\/p>\n","protected":false},"featured_media":0,"menu_order":0,"template":"","tags":[],"class_list":["post-150698","m_support","type-m_support","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Contracts - Moor Instruments<\/title>\n<meta name=\"description\" content=\"Service Contracts for Moor Instruments. 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