Frequently Asked Questions
This section lists the more common questions our customers have. If you have a question you would like answered that does not appear below then please contact us. We are happy to help!
Q. How can I place my order?
A. UK customers can order certain consumables on-line by registering for an account. You are most welcome to request a quotation prior to purchase either directly or online. If you have any questions about your application or product then you are welcome to contact us. Your purchase orders can be emailed to firstname.lastname@example.org, faxed through to +44 (0)1297 35716, posted, hand delivered, or taken by telephone. We can offer credit terms to government healthcare and educational organisations, otherwise you will need to make a payment prior to shipping. Please supply your European VAT (Tax number) and a VAT exemption certificate if applicable.
Q. What payment methods are accepted?
A. We currently accept bank transfer, cheque or cash. UK customers can use personal or institutional credit cards on-line for smaller items. Payments by letter of credit are also possible with an additional administration fee. PayPal can be used for smaller items.
Q. How long will my order take to arrive?
A. Standard delivery time is 4 weeks from receipt of PO and we have near 100% compliance. We will endeavour to ship orders ahead of schedule on completion.
Q. What couriers are used to ship orders?
A. We currently use UPS, DHL, TNT, occasionally Royal Mail for the smaller UK parcels. You can also use your own courier if you prefer.
Q. What are the staffed office hours?
A. UK head office: Monday – Friday 9am – 5pm GMT. There are usually staff on site from 8am – 5.30pm though for courier deliveries and collections.
Q. How / where can I see your products?
A. We are very happy to arrange on site demonstrations to suit. We also attend a number of technical exhibitions globally where you can meet our product experts and discuss your application ideas.
Q. Do you ever have ex-demo units available to purchase?
A. Very occasionally we do offer ex-demo units. They are made available on a “first come first served” basis, always in excellent working order and fully serviced.